FAQs

We provide services for children from birth through to young adulthood (Age group 0-18). Our early intervention programmes start from birth, while our supported employment programme extends to young adults transitioning into the workforce.

Many of our core services are provided free of charge. Some specialised assessments, hearing aids, and assistive devices may have associated costs. Financial assistance is available for families in need – please speak with our patient support team.

While a referral from a healthcare professional is preferred, we also accept self-referrals. You can contact us directly to discuss your child's needs and schedule an initial assessment.

You can book an appointment by filling out the request form on our Services page, calling us at +94 11 787 8501, or sending a WhatsApp message to +94 70 104 6677. Online self-service booking is coming soon.

Waiting times vary depending on the service. Initial assessments are typically scheduled within 2–4 weeks. For urgent cases, we do our best to expedite. Please contact us for the most current wait times.

Please bring your referral letter, any previous medical reports, your child's health records booklet, parent/guardian ID, and your child's favourite comfort item. See our full visit checklist for details.

Yes. If you need to cancel or reschedule your appointment, please let us know at least 48 hours in advance. Your child's appointment time is valuable, and with sufficient notice, we can offer this precious therapy session to another child who is waiting for care. Your consideration helps us ensure that every available session benefits a child in need. Please contact us by phone or WhatsApp to make any changes.

If you are unable to connect with our hotline to book or reschedule an appointment, or to request a letter, you may leave us a voice message. This service is available on working days only. Voice messages can be left if your call is not answered during office hours. Please note that this facility is not available on holidays or after office hours.

You can donate online via our Donate page, by bank transfer to Bank of Ceylon (Account: 0080537741, Branch: Ragama), or via Dialog mobile (SMS ABH <space> Amount to 366). International donors can use the SWIFT code BCEYLKLX.

Yes. After making your donation, please forward your payment confirmation via WhatsApp to +94 70 104 6677, and we will issue an official donation receipt for tax purposes.

We are currently setting up an automated recurring donation system. In the meantime, you can set up a standing order with your bank using our bank transfer details, or contact us to arrange monthly giving.

Donations fund therapy sessions, medical equipment, transport allowances for families, meals, assistive devices, and the operation of the Ayati Centre. You can designate your gift to a specific area if you prefer. We publish audited financial reports annually.

Ayati Centre is located at the Faculty of Medicine, University of Kelaniya, T/24/C/01, Sri Sugatharama Road, Ragama 11010, Sri Lanka. See our Plan Your Visit page for maps and directions.

Monday to Friday: 8:00 AM – 4.30 PM. Saturday: 8:00 AM – 12:00 PM. Closed on all Sundays and public holidays.

Yes, free parking is available within the Faculty of Medicine premises. Follow the signs to the Ayati Centre. Designated accessible parking spaces are available near the entrance.

Yes! We welcome volunteers in clinical support, administrative tasks, community outreach, photography, translation, event coordination, and creative therapy. Visit our Get Involved page to see available roles and apply.

It depends on the role. Clinical roles may require a relevant background, while community outreach, events, and creative roles are open to anyone with enthusiasm and commitment. All volunteers receive orientation and training.

Time commitments vary by role – from 4 hours per week for regular roles to event-based commitments. We work with your availability to find a schedule that suits you.

If you are interested in volunteering with us, you may send your CV to the email address provided, along with a brief explanation of your reason for joining as a volunteer. Our team will review your application and get in touch with you if suitable opportunities are available. (Email: ayativolunteers@gmail.com)

Yes, the Ayati Centre is fully wheelchair accessible with ramps, wide doorways, accessible restrooms, and designated parking spaces.

We can arrange sign language interpretation and services in Sinhala, Tamil, and English. Please let us know when booking your appointment so we can make appropriate arrangements.